Claims · open 24/7
Something happened. Let's fix it.
Five calm steps, one form, and a promise: easy motor claims under RWF 500,000 are settled within one hour of a complete declaration.
At the scene
Five steps, in order.
Make sure everyone is safe
Move out of traffic if you can, switch on your hazard lights and check on passengers first.
Photograph everything
The damage, both number plates, the wider scene and the road position. More photos is always better.
Note the other party
Name, phone number, insurer and plate number. Take a photo of their insurance certificate.
Call 1320
Our claims line is toll-free and open around the clock. We'll tell you exactly what happens next.
Declare it online
One form, one place. Easy motor claims under RWF 500,000 are settled within the hour.
How long it takes
Our settlement clock, published.
- Easy motor claim under RWF 500,000
- Within 1 hour
- Partial loss, after assessment
- 2 working days
- Total loss, after assessment
- 2 working days
- Claim preparation cost
- Free
Have these ready
What we'll ask for.
- Your policy number or vehicle plate
- Photos of the damage and the wider scene
- The other party's details and insurer
- A police statement for theft or injury
- Your mobile money or bank details for payment
Declare online
Start your claim here.
Send the basics and a claims officer calls you back. If you'd rather talk first, 1320 is toll-free from every Rwandan network, day or night.
No smartphone? Dial *177# to check your policy, pay and renew from any handset.
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