Contact us
However you'd rather reach us.
Call 1320 toll-free at any hour, WhatsApp an agent, or send us a message. Mon–Fri, 07:30–17:30 · Sat 08:00–12:00.
Ways to reach us
A real person, every time.
Call centre · 24/7
1320 is free from any network in Rwanda, at any hour, for quotes, renewals and claims.
Call 1320WhatsApp an agent
Send photos, documents or a quick question to +250 788 150 100 and an agent picks it up.
Open WhatsAppEmail us
General enquiries at callcenter@prime.rw, claims at claims@prime.rw.
Email callcenter@prime.rwUSSD · no internet
Dial *177# from any phone to check a policy, pay a premium or request a call back.
Dial *177#
Head office
MIC Building, KN 2 Ave, Nyarugenge, Kigali, Rwanda
Mon–Fri, 07:30–17:30 · Sat 08:00–12:00
Complaints
Not happy with something?
Tell us and we'll fix it. Our complaints handling policy sets out how and when we respond.
Complaints handling policy · PDFQuestions we hear most
Why should I buy insurance from Prime?
Insurance should be a priority at every stage of life, whether you're starting your career, thinking about retirement, or growing a business. Prime helps you create the legacy you want to leave for your family and colleagues.
How does Prime fulfil its obligations?
We offer localised solutions built for Rwandan individuals and businesses, pay claims immediately when possessions are lost, stolen or damaged, price against a real evaluation of your risk backed by international reinsurance, and give you tailor-made advice from skilled experts.
What insurance products does Prime provide?
General insurance: motor, property, travel, marine, accident, money, contractors' all risk and liability. Life insurance: group life, education, pension, loan protection and funeral cover.
How do I buy Prime insurance products?
Visit any of our branches, call 1320 toll-free to speak to a service representative, buy through the customer portal, or email callcenter@prime.rw.